CLAIM FORM
At Wise Tech, customer satisfaction is our priority. We are committed to providing quality products and reliable customer support. If you have received a damaged, defective, incorrect, or incomplete product, you can contact us to submit a claim.
Our team will review your complaint carefully and guide you through the claim process. Please provide accurate order details and a clear description of the issue so we can assist you efficiently.
Claim Form Details
Reasons for Submitting a Claim
1. Damaged Product
If your product arrives damaged, please contact us as soon as possible. Provide clear photographs showing the damage and include your order number so our team can review your claim.
2. Defective Product
If your product does not function properly, describe the issue in detail. Our team may ask for additional information to understand the problem and determine the appropriate next steps.
3. Wrong Product Received
If you receive a product different from the one you ordered, contact our support team with your order details and photographs of the item received.
4. Missing Items
If an item is missing from your package, please provide your order number and explain which product or accessory was not included. Our team will review the information and assist you.
5. Warranty Claim
If your product experiences a problem that may be covered by its warranty, contact us with your purchase details and a description of the issue. Warranty claims are subject to the applicable product warranty terms and conditions.
Claim Review Process
Once we receive your claim information, our team will review the details provided. We may contact you if additional information, photographs, or proof of purchase is required.
After reviewing your claim, we will inform you of the available next steps according to the applicable warranty, return, replacement, or refund policy.
Please note that submitting a claim does not automatically guarantee approval. Each claim is assessed according to the product details, available evidence, and applicable policies.
Important Information
Please provide correct and complete information when submitting a claim.
Keep your order confirmation and proof of purchase for reference.
Provide clear photographs or videos when requested.
Contact us as soon as possible after discovering a product issue.
Products may be subject to specific warranty conditions and exclusions.
Claim approval and available solutions depend on the circumstances of the case and the applicable policy.
